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ECOMMERCE RETURN POLICY
 

Last updated March 19, 2020

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only]. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at moji(at)mojicoffee.org, place the item securely in its original packaging - please include a copy of your proof of purchase - and mail your return the following address:

 

Moji Coffee and More

690 Trade Street

Winston-Salem, NC 27101

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

[The following items cannot be returned [or exchanged]:]

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

 

‚óŹ     A 10% restocking fee will be charged for all returns in excess of $20.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

Moji Coffee and More

690 Trade Street

Winston-Salem, NC 27101

(336) 939-MOJI (6654)

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